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December 12, 2019

Apple App Doesn’t Work Anymore Sinc... Log Out | Topics | Search
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WebMO Support Forum » Bug Reports » WebMO App (Apple and Android) » Apple App Doesn’t Work Anymore Since Update to 1.7 « Previous Next »

Author Message
lambertd
Unregistered guest
Posted on Sunday, January 07, 2018 - 8:50 am:   

Hello, this new update version don't work on my iPad Pro. In fact, it was the best molecule app before. I train teachers, but now it is impossible to work with this updated version. I open the app, it freezes and is completely unresponsive to anything I try to do. I would greatly appreciate it if this issue was resolved. Thank you.
JR Schmidt
Moderator
Username: Schmidt

Post Number: 586
Registered: 11-2006
Posted on Sunday, January 07, 2018 - 11:29 am:   

We believe we have located the issue and have a new version submitted to Apple. It appears to only effect newer devices and thus was not found during testing
lambertd
Unregistered guest
Posted on Sunday, January 07, 2018 - 4:48 pm:   

Thank's for your answer.
My iPad Pro is : version 11.2.1, model MLN02NF/A, last version of iOS.

I hoop the new version work. Thank's
D. Lambert
JR Schmidt
Moderator
Username: Schmidt

Post Number: 587
Registered: 11-2006
Posted on Sunday, January 07, 2018 - 9:08 pm:   

New version is actually in the app store now!
lambertd
Unregistered guest
Posted on Tuesday, January 09, 2018 - 9:22 am:   

Hello, now all is OK. But we need to RESTARTED the device.
If we don't restarted the device (iPad, iPhone) the problem is not solve.

Thank you for you help and the new version 9 January 8, 2018).
JR Schmidt
Moderator
Username: Schmidt

Post Number: 588
Registered: 11-2006
Posted on Tuesday, January 09, 2018 - 9:30 am:   

There is an additional fix in a release under review that should hopefully more completely resolve the problem. (FYI, using 'airplane mode' while starting the app also fixes the problem! Network connection can be restarted after the app is opened.)
Will Polik
Moderator
Username: Polik

Post Number: 35
Registered: 7-2000
Posted on Wednesday, January 10, 2018 - 12:44 pm:   

We believe this issue to be fully resolved in version 1.7.6 of the Apple/iOS app.

If you encounter this issue (which arose in prior versions 1.7.X), the solution is to upgrade to version 1.7.6 or higher.

Please let us know if encounter any additional difficulties.
John Hansen
Unregistered guest
Posted on Tuesday, December 11, 2018 - 11:27 pm:   

The latest Apple version 1.8.3 does not work. The app starts, menus are active, but I am unable to build molecules on the touchscreen.
JR Schmidt
Moderator
Username: Schmidt

Post Number: 634
Registered: 11-2006
Posted on Tuesday, December 11, 2018 - 11:28 pm:   

This is an issue related to newer iOS devices. A fix should be forthcoming soon!

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